You can place an order through our website by adding an Umbrella(s) to your cart and completing the checkout process. If you need assistance, you can also call our sales team during business Hours.

We accept Visa, Mastercard, American Express, and Discover credit cards for online orders, as well as PayPal.

Most orders are processed and shipped within 1 business day if Umbrella(s) are in stock and the order is placed before 2pm EST. You will receive a shipping confirmation email with tracking information once your order ships! For branded umbrellas the lead time is typically two weeks, starting from the date you approved your final print proofs.

You will receive an email with FedEx tracking information once your order ships.

Due to the size and weight of our commercial umbrellas we only ship via FedEx Ground or FedEx Freight services.

Unfortunately, no, we cannot ship to P.O. boxes as FedEx require a physical street address.

Yes, we currently offer free shipping for all orders!

We currently only ship within the United States and Canada. International shipping is not available at this time.

We offer a range of commercial grade Umbrellas available with plain fabric covers or with full color custom printing.

Yes, we can produce custom products to your specifications, such as printed Umbrella or speciality sizes/dimensions. Contact our sales team for more information.

We offer numerous standard sizes, as well as the ability to produce custom dimensions based on your needs. Size information is listed on each product page.

Our website filters and product descriptions can help guide you, but our knowledgeable sales staff can also make recommendations based on your specific application.

Yes, we can provide product samples for testing and evaluation purposes. Sample charges may apply. Contact us for more information.

We accept returns of stock items within 30 days of delivery as long as they are unused and in original packaging. A 20% restocking fee applies unless the item is defective.

Please contact our Customer Service team to discuss your return / exchange.

Defective items may be returned within 30 days. We may require photos or for you to return a sample for evaluation before approving the return, and we will replace the defective item for you immediately once we receive the return.

No, you are responsible for return shipping costs unless the item was defective or the incorrect item was shipped to you in error.

No, since we are not able to resell custom printed items, we are unable to refund the order. If there was an issue with production, we would reprint your items free of charge to correct any issues.

Click the “Create Account” link at the top of the website to register for an account by providing basic information.

Login to your account and click the “My Details” tab to access and update your account information.

Login to your account and click the orders tab to access your order history.

Our privacy policy regarding the collection and use of customer data can be viewed here: Link

InstaShade is a division of Instant Promotion Inc and we’ve been selling commercial grade Umbrellas for over 15 years.

We’re located in Raleigh, North Carolina approx. 5 minutes from RDU Airport. You’re welcome to visit our showroom to check out our Cantilever Umbrellas!

Yes, we offer quantity discounts! Please contact our sales team for more information.

You can call our team at (888) 777 4506 or email info@instashade.com